Service Restored After Chase Paymentech Processing Outage
June 13, 2022
Wakefern Food Corp. announced that its retail banners – ShopRite, Price Rite Marketplace, The Fresh Grocer, Gourmet Garage, Fairway Market and Dearborn Market – were impacted by a widespread transaction processing outage experienced by its payment processor Chase Paymentech, a division of JPMorgan Chase.
The transaction processing outage on June 10 impacted several clients including ShopRite stores. “As a result of the outage, our customers may have experienced difficulty processing their debit or credit card transaction while checking out in our stores on Friday,” noted Karen Meleta, a spokesperson for Wakefern Food Corp., the retailer-owned cooperative. “We are working with Chase to resolve any customer issues that may have occurred including duplicate or unexpected charges on their credit or debit card statement.”
“We are very sorry for the inconvenience this has caused ShopRite and their customers. As of 6:15 p.m. ET on June 10, all card processing has been restored,” said a Chase spokesperson.
ShopRite is working with Chase to automatically refund identified customers who have been impacted by the outage. Customers should review their bank or credit card statements in anticipation of the credit. Impacted customers who do not see the credit within seven business days should reach out to the ShopRite customer care team through the chat bubble on shoprite.com, click on the “connect with us” chat function and select “ChaseDebit/Credit Issue” to input pertinent information. Due to the scope of the outage, ShopRite wants its customers to know that responses to inquiries or reversal of charges may take several days.